Privacy Policy
PLEASE CAREFULLY READ THIS PRIVACY POLICY PRIOR TO VIEWING AND USE OF THIS WEBSITE.
PRIVACY POLICY CONSENT
This website and its content (collectively, the “Website”) is owned and operated by Grey Arrow Farm Inc. (“Company,” "Grey Arrow Farm," “we,” “us,” or “our”). This Privacy Policy applies to all users, visitors, and customers (“you” or “your”) who access or interact with our Website, products, services, and related content.
The purpose of this Privacy Policy is to provide transparency regarding how we collect, use, process, store, and disclose personal information. We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable privacy laws, including Canadian privacy legislation and other applicable laws that may apply based on your location.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us when you interact with our Website, subscribe to our email communications or newsletter, request free resources, purchase products or services, complete forms, communicate with us, or otherwise engage with our Company. We may also collect certain information automatically through your use of our Website, including information gathered through cookies, analytics tools, and similar technologies.
The types of personal information we may collect may include, but are not limited to, your name, email address, telephone number, mailing address, billing information, payment details, and other information necessary to provide our products, services, process transactions, communicate with you, and operate our business. We refer to this information collectively as “Personal Information” or “Personal Data.”
We may collect and use Personal Information for purposes including, but not limited to, providing requested resources, processing purchases, fulfilling orders, managing customer accounts, responding to inquiries, delivering newsletters and marketing communications where permitted, improving our products and services, administering programs or courses, maintaining business records, processing payments through third-party payment providers, and communicating with you about our offerings or other information that may be relevant to your interests.
Personal Information is collected when you voluntarily provide it to us and, where required by applicable privacy laws, you consent to its collection, use, and processing for the purposes described in this Privacy Policy. If you choose not to provide certain Personal Information, we may be unable to provide certain products, services, resources, or features of our Website.
Please be aware that any information you voluntarily make publicly available online, including through our Website, blog comments, social media platforms, online communities, program participation, coaching sessions, or other public forums, may be viewed, collected, or used by others. We cannot control how third parties may use information that you choose to share publicly and are not responsible for any unauthorized use of information that you voluntarily disclose in public spaces.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
We collect and use Personal Information that you voluntarily provide to us through your interactions with our Website, products, services, and communications. By choosing to provide Personal Information, you acknowledge that we may collect, use, process, and retain such information for the purposes described in this Privacy Policy and as permitted or required by applicable privacy laws.
If you choose to request a free resource, subscribe to our email communications, newsletter, or other marketing materials, we may collect Personal Information such as your name, email address, telephone number, and any other information necessary to provide you with the requested content or communications.
If you contact us through our Website, contact forms, email, social media platforms, text messages, or other communication channels, we may collect the information you provide, including your name, contact details, and the contents of your message. We use this information to respond to inquiries, provide customer support, address questions or concerns, maintain communication records, and improve our products and services.
If you purchase products or services from us, including digital products, courses, programs, memberships, coaching services, or other offerings, we may collect Personal Information necessary to process and fulfill your purchase. This may include your name, email address, billing address, shipping address where applicable, and payment-related information. We use this information to complete transactions, provide access to purchased products or services, maintain customer records, and fulfill our contractual obligations. Payments are processed through trusted third-party payment providers, and we do not store or retain your full payment card information.
If you voluntarily submit information through public areas of our Website, blog comments, social media platforms, online communities, testimonials, reviews, or other public forums, please understand that this information may be visible to others. We may use publicly shared information for business purposes, including promotional materials, marketing, or testimonials, where appropriate and permitted. We will obtain your additional consent where required before using your personal information for a formal testimonial, endorsement, or other promotional purpose.
If you choose to subscribe to our email list or marketing communications, we may use your Personal Information to send you updates, educational content, product information, special offers, and other communications that may be relevant to your interests. Where permitted by applicable law, we may also use certain information to deliver more relevant advertising through third-party platforms, including social media advertising services. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
We may use analytics tools and similar technologies to understand how you interact with our Website, communications, and content. This information helps us improve our services, personalize your experience, measure marketing effectiveness, and provide information about products or services that may be of interest to you.
We will only collect, use, and retain Personal Information for legitimate business purposes and for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal obligations, resolve disputes, enforce agreements, and protect our business interests.
SMS COMMUNICATION
If you voluntarily provide your telephone number and provide consent to receive SMS/text message communications from us, we may use your phone number to send you text messages related to our products, services, transactions, and communications. These messages may include, but are not limited to, order confirmations, account or service updates, appointment or program reminders, customer support communications, promotional offers, product announcements, and other business-related information that may be relevant to you.
Message frequency may vary depending on your interactions with us and the types of communications for which you have provided consent. Message and data rates may apply depending on your mobile carrier and service plan.
You may withdraw your consent to receive SMS/text messages from us at any time by replying “STOP” to any message you receive. You may request assistance or additional information by replying “HELP” or by contacting us using the contact information provided in this Privacy Policy. Your consent to receive SMS/text messages is not a condition of purchasing any products or services from us.
We do not sell, rent, or share your telephone number or SMS consent information with third parties for their own marketing purposes. We may share information with trusted service providers who assist us in delivering SMS communications on our behalf, and such providers are required to handle your information in accordance with applicable privacy laws and appropriate security practices.
All personal information collected through SMS communications will be handled in accordance with this Privacy Policy and applicable privacy laws.
USE OF PERSONAL INFORMATION COLLECTED THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES (“COOKIES”)
We may collect certain information automatically through technologies such as cookies, pixels, web beacons, analytics tools, and similar data collection technologies when you visit or interact with our Website. Cookies are small data files stored on your device through your web browser that help us operate our Website, improve functionality, analyze usage, personalize your experience, and understand how visitors interact with our content and services.
We may use both session cookies, which are deleted when you close your browser, and persistent cookies, which remain on your device for a designated period of time. We do not store directly identifiable Personal Information within cookies. You may choose to accept, decline, or disable cookies through your browser settings; however, doing so may affect the functionality, performance, or availability of certain features of our Website. Our Website may not respond to “Do Not Track” signals or similar browser-based privacy preferences.
We may collect information about your use of our Website, including browsing activity, pages viewed, interactions with our content, device information, browser type, operating system, IP address, internet connection details, and other technical information. We may use third-party services such as Google Analytics, Meta (Facebook) Pixel, advertising platforms, and similar technologies to analyze website traffic, understand user behavior, improve our products and services, measure marketing effectiveness, and provide content or advertising that may be more relevant to your interests.
When we use third-party analytics, advertising, payment processing, or technology providers, we make reasonable efforts to work with reputable service providers and require them to handle information in accordance with applicable privacy laws and their own privacy policies. These providers may include, but are not limited to, analytics providers, social media platforms, search engines, payment processors such as PayPal and Stripe, email service providers, and other business service providers that support our operations.
We may receive certain information from third-party providers when you interact with our Website, advertisements, social media platforms, payment services, or other services connected to our business. This information may be used to improve our Website, deliver services, process transactions, communicate with you, analyze business performance, and provide more relevant marketing experiences.
We may share Personal Information with trusted third-party service providers who assist us in operating our business, including providers that help us process payments, communicate with customers, deliver products and services, manage email communications, analyze website performance, and support our marketing activities. We do not sell, rent, or trade your Personal Information to third parties for their own marketing or financial benefit.
ANONYMOUS DATA COLLECTION AND USE
To help us maintain, improve, and protect the quality, security, and performance of our Website, we may automatically collect certain non-identifying information when you visit or interact with our Website. This information may include technical details such as your IP address, browser type, device information, operating system, internet service provider, pages visited, and general usage patterns.
We may use this information to monitor website performance, diagnose technical issues, analyze trends, improve our products and services, enhance user experience, and support our marketing and business operations. While an IP address may be collected, we do not use it on its own to personally identify you.
We may use third-party analytics and advertising services to better understand how visitors interact with our Website, measure the effectiveness of our marketing efforts, and provide more relevant content or advertisements. These third-party providers may collect information in accordance with their own privacy policies and applicable laws.
Anonymous, aggregated, or de-identified information may be shared with trusted service providers, business partners, or advertising platforms for purposes such as website analysis, improving our services, and evaluating marketing performance. Such information will not be used to identify individual users.
GENERAL DATA PROTECTION REGULATION (“GDPR”)
Although our company is based in Canada, we recognize that our Website, products, and services may be accessed by individuals located around the world, including the European Economic Area (“EEA”), the United Kingdom, and other jurisdictions that have privacy protection laws. Where applicable, we are committed to handling Personal Information in accordance with the requirements of the European Union’s General Data Protection Regulation (“GDPR”) and other applicable privacy laws.
We collect and process Personal Information only where we have an appropriate legal basis to do so, including where processing is necessary to provide requested services, fulfill contractual obligations, respond to inquiries, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.
If you contact us through our Website, email, social media channels, or other communication methods, we may process your Personal Information to respond to your questions, provide customer support, maintain communication records, and deliver requested information or services.
If you choose to opt in to receive communications from us, including by providing your name and email address in exchange for a free resource, training, eBook, webinar, newsletter, or other digital content, or if you purchase our products or services, we may process your Personal Information to provide the requested content, fulfill your purchase, communicate with you about related products or services, and improve your customer experience. Where required by applicable law, we will obtain your consent before sending marketing communications, and you may withdraw your consent at any time by unsubscribing from our communications or contacting us through the contact information provided in this Privacy Policy.
We do not knowingly collect sensitive Personal Information or information relating to criminal offenses or convictions unless required by law or voluntarily provided by you for a specific and legitimate purpose.
GENERAL LAW FOR THE PROTECTION OF PERSONAL DATA (“LGPD”)
Although our company is based in Canada, we recognize that our Website, products, and services may be accessed by individuals located in Brazil and other jurisdictions with privacy protection laws. Where applicable, we are committed to handling Personal Information in accordance with Brazil’s Lei Geral de Proteção de Dados Pessoais (“LGPD”) and other applicable privacy regulations.
We collect and process Personal Information only where we have a lawful basis to do so, including where processing is necessary to provide requested products or services, fulfill contractual obligations, respond to inquiries, comply with legal requirements, pursue legitimate business interests, or where you have provided your consent.
If you contact us through our Website, email, social media channels, or other communication methods, we may process your Personal Information to respond to your inquiry, provide customer support, maintain communication records, and deliver requested information or services.
If you choose to provide your name and email address in exchange for a free resource, training, eBook, webinar, newsletter, or other digital content, or if you purchase our products or services, we may process your Personal Information to provide the requested content, complete transactions, communicate with you, improve our services, and provide information about products, services, or resources that may be relevant to you. Where required by applicable law, we will obtain your consent before sending marketing communications, and you may withdraw your consent at any time by unsubscribing from our communications or contacting us using the information provided in this Privacy Policy.
We do not knowingly collect sensitive Personal Information or information relating to criminal offenses or convictions unless required by law or voluntarily provided by you for a specific and legitimate purpose.
Where applicable under the LGPD, individuals located in Brazil may request information regarding their Personal Information, including confirmation of whether we process their data, access to their Personal Information, correction of incomplete or inaccurate information, anonymization, blocking, or deletion of information that is unnecessary, excessive, or processed in violation of applicable law, data portability where permitted by applicable regulations, deletion of Personal Information processed based on consent (subject to legal exceptions), information regarding the public or private entities with which Personal Information has been shared, information regarding the consequences of refusing consent where consent is required, and withdrawal of consent at any time.
To exercise any applicable privacy rights or request access, correction, updates, or deletion of your Personal Information, please contact us using the contact information provided in this Privacy Policy.
HOW INFORMATION IS STORED AND SHARED
We store and process Personal Information using secure data management systems and take reasonable administrative, technical, and organizational measures to protect the confidentiality, integrity, and security of the information we collect. While we take reasonable precautions to safeguard your Personal Information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
We limit access to Personal Information to those individuals and service providers who require such information to perform necessary business functions, including members of our team, contractors, professional advisors, and trusted third-party service providers. Personal Information may be accessed or shared only for legitimate business purposes, including processing payments, fulfilling orders, providing customer support, maintaining our Website, managing communications, meeting legal or accounting requirements, and operating our business.
We do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may share Personal Information with trusted third-party service providers who assist us with business operations, including payment processing, email communication, website hosting, analytics, customer management, and other services necessary to provide our products and services. These third parties are authorized to use your Personal Information only for the specific purposes for which it has been provided and are required to handle your information in accordance with applicable privacy laws and appropriate confidentiality and security practices.
We use third-party service providers to process and manage certain information, including customer names, email addresses, transaction information, and other data necessary to operate our business and communicate with customers. We make reasonable efforts to select reputable service providers that maintain appropriate privacy and security practices and that comply with applicable data protection requirements.
We may disclose Personal Information where required or permitted by law, including when we believe in good faith that disclosure is necessary to comply with legal obligations, respond to lawful requests from governmental authorities, protect our rights or property, enforce our agreements or policies, prevent fraud or unlawful activity, or protect the safety and security of our customers, users, or the public.
Because we serve customers internationally, your Personal Information may be collected, processed, stored, or transferred in Canada, the United States, or other countries where our service providers operate. Privacy laws in these jurisdictions may differ from those in your country of residence. Regardless of where your information is processed, we will continue to handle your Personal Information in accordance with this Privacy Policy and applicable privacy laws.
By using our Website, purchasing our products or services, or providing Personal Information to us, you acknowledge and understand that your information may be transferred and processed in jurisdictions outside of your country of residence for the purposes described in this Privacy Policy.
We may also transfer Personal Information in connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, or transfer of ownership. In such circumstances, we will take reasonable steps to ensure that your Personal Information continues to receive appropriate protection and remains subject to applicable privacy obligations.
We retain Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested products or services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. For example, customer contact information may be retained while you remain subscribed to our communications or while necessary to provide requested services. Transaction and accounting records may be retained for periods required by applicable laws.
If you request that your Personal Information be removed or deleted, we will review your request and take reasonable steps to delete or anonymize your information, subject to any legal, contractual, accounting, or legitimate business requirements that may require us to retain certain information.
PASSWORD PROTECTION AND ACCOUNT SECURITY
Certain features of our Website, products, programs, or digital content may require you to create an account, username, and password. You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs through your account, whether authorized by you or not. You agree to take reasonable steps to protect your username, password, and account information and to notify us promptly if you become aware of any unauthorized access, suspected security breach, or improper use of your account.
We are not responsible for any loss, damage, or unauthorized access resulting from your failure to maintain the confidentiality of your account credentials, share your login information with others, or otherwise fail to protect your account. You should not share your username or password with any third party unless expressly authorized by us.
If you believe your account has been compromised or your login information has been accessed or used without authorization, please contact us immediately using the contact information provided in this Privacy Policy. We recommend logging out of your account after each session, particularly when accessing your account from a shared or public device, to help protect against unauthorized access.
We take reasonable measures to protect the confidentiality and security of account information within our control. However, no electronic storage or transmission method can be guaranteed to be completely secure. We may disclose account information where required by law or where we reasonably believe disclosure is necessary to protect our rights, property, users, customers, or the security of our Website and services, or to prevent fraud, unlawful activity, or other harm.
CONFIDENTIALITY, SECURITY, AND INFORMATION PROTECTION
We take the privacy, confidentiality, and security of your Personal Information seriously and use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or loss. These measures may include secure website technology, internal privacy practices, access controls, and working with reputable third-party service providers that maintain appropriate security standards.
Our Website uses Secure Sockets Layer (“SSL”) technology and other security measures designed to help protect information transmitted through our Website. We also take reasonable steps to ensure that third-party service providers who process Personal Information on our behalf maintain appropriate confidentiality and security protections.
While we make reasonable efforts to protect your Personal Information, no method of electronic storage, transmission, or internet-based communication can be guaranteed to be completely secure. As a result, we cannot guarantee the absolute security of your information. If we become aware of a security incident involving your Personal Information, we will take reasonable steps to investigate, respond to, and address the incident, including providing any notifications required under applicable privacy laws.
You acknowledge that, despite our reasonable efforts, unauthorized third parties may attempt to access, intercept, or misuse information transmitted through the internet. We are not responsible for security breaches or unauthorized access caused by circumstances outside of our reasonable control, including actions of third parties, security vulnerabilities beyond our control, or your failure to protect your own account credentials or personal information. We will continue to take reasonable measures to protect your information and limit the risk of unauthorized access or disclosure.
YOUR RIGHTS TO ACCESS, CONTROL, UPDATE, DELETE, AND MANAGE YOUR PERSONAL INFORMATION
We respect your right to control your Personal Information and are committed to providing transparency regarding how your information is collected, used, and managed. We do not send unsolicited commercial communications or engage in spam practices. Where required by applicable laws, we obtain appropriate consent before sending marketing communications and provide a clear and simple way for you to unsubscribe or withdraw your consent at any time.
You may unsubscribe from marketing emails by clicking the “unsubscribe” link included at the bottom of any marketing communication we send or by contacting us directly using the contact information provided in this Privacy Policy. We do not sell, rent, or trade your email address or Personal Information to third parties for their own marketing purposes.
You may request access to, correction of, updating of, or deletion of your Personal Information held by us, subject to any legal, contractual, accounting, or legitimate business requirements that may require us to retain certain information. You may also request information regarding how your Personal Information is collected, used, stored, or shared, withdraw consent where processing is based on consent, or request that we restrict or otherwise limit certain processing of your information where applicable.
If you believe your Personal Information has been handled in a manner that does not comply with applicable privacy laws, you may contact us with your concerns or submit a complaint to the appropriate privacy authority in your jurisdiction. To exercise any applicable privacy rights or make a request regarding your Personal Information, please contact us using the contact information provided in this Privacy Policy. We will review and respond to your request within the timeframes required by applicable law.
THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites, platforms, products, or services that are not owned, operated, or controlled by us. These links are provided for your convenience and informational purposes only and do not constitute an endorsement, sponsorship, or recommendation of any third-party website, company, or service.
We are not responsible for the content, security, availability, privacy practices, or policies of any third-party websites or services. Once you leave our Website by clicking on a third-party link, this Privacy Policy no longer applies, and your interactions with that third-party website are governed by the terms, conditions, and privacy policies of that third party.
We encourage you to review the privacy policies and practices of any third-party websites, platforms, or services before providing them with your Personal Information. You acknowledge that we have no control over how third parties collect, use, store, or protect your information, and we are not responsible for any actions, content, services, or privacy practices of third-party websites or entities.
CHILDREN’S PRIVACY PROTECTION
Our Website, products, and services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect, use, or disclose Personal Information from children or minors without appropriate consent where required by applicable law.
We are committed to protecting children’s privacy and complying with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), provincial privacy legislation where applicable, the U.S. Children’s Online Privacy Protection Act (“COPPA”), the General Data Protection Regulation (“GDPR”) where applicable, and other relevant privacy regulations. Our Website and services are not directed toward children, and we do not knowingly request or collect Personal Information from individuals who are not legally able to provide consent.
If we become aware that we have inadvertently collected Personal Information from a child or minor without appropriate authorization, we will take reasonable steps to review the information, obtain required consent where applicable, or delete the information from our records in accordance with applicable laws.
If you believe that we may have unknowingly collected Personal Information from a child or minor, please contact us using the contact information provided in this Privacy Policy so that we can take appropriate action.
NOTIFICATION OF CHANGES
We may use your Personal Information, including your email address, to communicate with you regarding updates to our Website, products, services, this Privacy Policy, or other important information related to your interactions with us.
We reserve the right to modify, update, or revise this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or applicable privacy regulations. Any changes will become effective when the updated Privacy Policy is posted on our Website, unless otherwise required by applicable law.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, store, and protect your Personal Information. Your continued use of our Website, products, or services after any updates to this Privacy Policy are posted constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by applicable law.
If we make a material change to this Privacy Policy that significantly affects how we collect, use, or disclose your Personal Information, we will take reasonable steps to notify you, which may include sending an email notification, posting a prominent notice on our Website, or using another appropriate method of communication.
You agree that you have read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will let you know via a prominent notice on our Website. Should you have any questions regarding this Privacy Policy, your rights contained herein, or would like to review, update or remove your personal information, please contact us at contact@greyarrowfarm.ca
Last Updated: July 29, 2026