Terms + Conditions

Effective Date: 2026

Company Name: Grey Arrow Farm Inc.

Websites & Platforms Covered

These Terms & Conditions apply to all products, content, and services offered by Grey Arrow Farm Inc., including but not limited to those sold or accessed through our official websites (https://greyarrowfarm.ca), as well as affiliated platforms such as SamCart, Fourthwall, Instagram, YouTube, and any other official Grey Arrow Farm Inc. sales or content channels.

Introduction

These Terms and Conditions (Terms) govern your use of all digital products, coaching programs, courses, templates, and services (Products) provided by Grey Arrow Farm Inc. (Company, "Grey Arrow Farm," we, our, or us). By checking the box on our checkout page and completing your purchase, you (Customer, You, or Your) agree to be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE MAKING A PURCHASE. BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

1. Eligibility and Capacity

By using our Products, you represent and warrant that:

  • You are at least 18 years old and legally capable of entering into a binding contract

  • You have the legal capacity to comply with these Terms

  • All information you provide is accurate and complete

  • You are not prohibited from receiving our Products under applicable laws

2. Product Access and Lifetime License

2.1 Access Duration

Upon purchase, you are granted access to the purchased Product for the lifetime of that specific Product, subject to these Terms and your continued compliance with them.

2.2 Product Updates vs. New Products

  • Included Updates: You will receive access to updates, improvements, bug fixes, and supplementary materials added to your purchased Product at no additional charge

  • Excluded New Products: We may create and release entirely new products, courses, or programs that are substantially refilmed, redesigned, or reimagined versions of similar subject matter. These new standalone products are NOT included in your original purchase and will require separate purchase

  • Definition of New Product: A new product is considered separate if it is marketed as a distinct offering, has a separate product name or version number (e.g., Version 2.0 or Advanced Edition), or is presented as a successor or replacement product

2.3 Platform Changes and Service Continuity

  • We reserve the right to change hosting platforms, learning management systems, or delivery methods for your Product

  • If we migrate to a new platform, you will be provided access to your purchased content on the new platform at no additional cost

  • We will provide reasonable notice (minimum 30 days) before any platform migration that requires action on your part

2.4 Business Closure or Product Discontinuation

  • In the event we cease operations or discontinue a Product, we will make reasonable efforts to provide you with downloadable copies of your purchased materials or at minimum 90 days' notice

  • Lifetime access means the lifetime of the Product offering, not an absolute guarantee of perpetual access

  • We are not liable for circumstances beyond our reasonable control that prevent continued access (see Force Majeure section)

3. Intellectual Property

3.1 Ownership

All content provided in our Products—including but not limited to videos, templates, PDFs, graphics, logos, trademarks, written material, audio recordings, and software—is the sole intellectual property of Grey Arrow Farm Inc. and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

3.2 Limited License

You are granted a limited, non-exclusive, non-transferable, revocable license for personal or internal business use only. This license does not grant you any ownership rights.

3.3 Prohibited Uses

You may NOT: 

  • Share, distribute, reproduce, copy, or resell any part of the content

  • Post content to public websites, file-sharing platforms, or social media

  • Use the content for commercial training or to teach others (unless explicitly permitted in your Product description)

  • Remove, alter, or obscure any copyright, trademark, or proprietary notices

  • Create derivative works based on our content without express written permission

3.4 Use of Likeness & AI Restrictions

You may not use any photographs, video, voice, likeness, or content from Grey Arrow Farm Inc.—including appearances on video, social media, or public platforms—for the purpose of training, generating, or reproducing content through artificial intelligence (AI) or machine learning technologies. This includes but is not limited to:

  • Deepfakes or synthetic media

  • Voice replication or cloning

  • Image generation or manipulation

  • AI model training datasets

  • Automated content creation systems

Any such use is strictly prohibited and may result in immediate termination of access, legal action for violation of publicity rights, intellectual property infringement, misrepresentation, and statutory damages.

3.5 Enforcement

Any unauthorized use may result in immediate revocation of access without refund and potential legal action, including claims for monetary damages and injunctive relief.

4. Payment Terms and Processing

4.1 Payment Processing

All payments are processed through third-party payment processors including but not limited to Stripe, PayPal, and other authorized payment gateways. By making a purchase, you agree to the payment processor's terms of service.

4.2 Pricing and Currency

  • All prices are stated in U.S. Dollars (USD) unless otherwise indicated

  • Prices are subject to change at any time without notice

  • Any price changes will not affect existing purchases or active payment plans

4.3 Payment Plans

If you select a payment plan option: 

  • You authorize us to charge your payment method on the scheduled dates

  • Failure to make a scheduled payment may result in suspension of access until payment is received

  • You remain obligated to complete all payments even if you stop using the Product

  • Payment plans are not cancellable, and you are liable for all installments regardless of Product usage

4.4 Failed Payments

If a payment fails, we will: 

  • Attempt to contact you via email

  • May attempt to process the payment up to 3 additional times

  • Suspend access if payment is not received within 15 days

  • Charge a $25 failed payment administrative fee (where permitted by law)

4.5 Taxes

You are responsible for any applicable sales tax, VAT, GST, or other taxes based on your location. We will collect such taxes where required by law.

4.6 Chargebacks and Disputes

  • Unauthorized Chargebacks: If you initiate a chargeback or payment dispute through your bank or payment processor without first contacting us at contact@greyarrowfarm.ca to resolve the issue, we reserve the right to:

  • Immediately terminate your access to all Products

  • Report the incident to chargeback prevention services

  • Pursue collection of the disputed amount plus administrative fees and legal costs

  • Deny you future access to our Products and services

  • Good Faith Disputes: If you have a legitimate concern, please contact us first so we can work toward a resolution

  • Chargeback Fees: If a chargeback is filed and later reversed in our favour, you will be responsible for any chargeback fees charged by the payment processor (typically $15-$25 per incident)

5. Coaching and Educational Disclaimer

5.1 Educational Purpose Only

Our coaching, courses, and content are for educational and informational purposes only. We are educators and business coaches, not licensed professionals in law, medicine, accounting, financial planning, therapy, or other regulated professions.

5.2 No Professional Advice

We do not provide and you should not construe our content as:

  • Legal advice (consult an attorney)

  • Medical or mental health advice (consult a licensed healthcare provider)

  • Tax advice (consult a CPA or tax professional)

  • Financial or investment advice (consult a licensed financial advisor)

  • Accounting advice (consult a licensed accountant)

5.3 Your Responsibility

You are solely responsible for: 

  • Your own business decisions and implementation of strategies

  • Compliance with all applicable laws and regulations in your jurisdiction

  • Seeking appropriate professional advice before taking action

  • Your results, outcomes, and consequences of your actions

  • Determining the suitability of our Products for your specific situation

  • Following current food safety guidelines and using safe food handling and preservation practices

  • Using appropriate equipment, methods, and sound judgment when growing, preparing, preserving, storing, or consuming food

  • Determining whether recipes, preservation methods, and gardening techniques are appropriate for your individual circumstances, location, and conditions

5.4 No Client Relationship

Purchase of our Products does not create a professional client relationship, fiduciary duty, or confidential relationship between you and Grey Arrow Farm Inc. beyond the scope of the educational Product provided.

6. Results Disclaimer

6.1 No Guarantees of Results

We make no guarantees, representations, or warranties regarding the results you may achieve through the use of our Website, books, courses, coaching services, memberships, digital products, or other educational materials. Our Products are intended to provide education, guidance, and practical information; however, your success and outcomes depend on many factors beyond our control.

Any examples, photographs, testimonials, recipes, harvests, preservation results, business successes, or other outcomes shared through our Website, products, or marketing materials are provided for illustrative and educational purposes only and do not guarantee that you will achieve the same or similar results.

6.2 Individual Results Will Vary

Any examples, case studies, testimonials, photographs, recipes, gardening successes, harvests, business achievements, or other results shared through our Website, products, services, or marketing materials are provided for illustrative and educational purposes only. They reflect the experiences of specific individuals and should not be interpreted as typical or guaranteed results. Your experience may differ significantly.

6.3 Factors Affecting Results

The results you achieve will depend on numerous factors, including but not limited to your experience, knowledge, skill level, effort, consistency, growing conditions, climate, soil quality, equipment, ingredients, food handling practices, preservation methods, business decisions, local regulations, available resources, market conditions, and other circumstances beyond our reasonable control.

6.4 Your Responsibility

You acknowledge that you are solely responsible for the decisions you make and the actions you take based on the information we provide. We do not guarantee successful harvests, food preservation outcomes, recipe results, business growth, financial success, or any other specific outcome arising from the use of our Products. You assume all risks associated with implementing the information and recommendations provided through our Website, products, and services.

7. Meta (Facebook/Instagram) Advertising Compliance

7.1 Advertising Standards

All advertising conducted on Meta platforms (Facebook, Instagram, WhatsApp, Messenger) complies with Meta's Advertising Policies, including but not limited to:

  • Prohibited and restricted content policies

  • Community Standards

  • Commerce Policies

  • Data Use policies

7.2 Health and Wellness Claims

If our Products relate to health, wellness, fitness, or personal improvement:

  • We do not make claims about curing, treating, or preventing diseases

  • We do not guarantee specific health outcomes

  • Individual results vary and depend on personal factors

  • Consult healthcare professionals before making health decisions

7.3 Financial Products and Services

For Products related to business, finance, or income generation:

  • We comply with Meta's requirements for transparent disclosure of risks

  • We clearly disclose that results are not guaranteed

  • We do not engage in deceptive or misleading practices

  • We maintain appropriate disclaimers near all claims

7.4 Data Collection and Privacy

  • We collect data from Meta platforms in accordance with Meta's Platform Policies

  • We do not use Meta data for purposes prohibited by Meta

  • Our use of Meta pixels and tracking complies with applicable data protection laws

  • See our Privacy Policy for complete details on data handling

8. Technology Requirements and Access

8.1 Your Technical Responsibility

You are responsible for: 

  • Maintaining a reliable internet connection

  • Providing compatible devices and up-to-date web browsers

  • Ensuring your email address is accurate and you can receive our emails

  • Managing your login credentials securely

  • Installing any necessary software or applications

8.2 Minimum Requirements

Our Products may require: 

  • High-speed internet connection (minimum 5 Mbps recommended)

  • Modern web browser (Chrome, Firefox, Safari, or Edge - latest two versions)

  • Enabled cookies and JavaScript

  • Device with sufficient storage space for downloads

  • PDF reader for document-based materials

  • Specific software applications as noted in Product descriptions

8.3 No Technical Support Guarantee

While we strive to provide responsive support, we do not guarantee:

  • 24/7 technical support availability

  • Compatibility with all devices or configurations

  • Resolution of technical issues caused by your device, internet service, or third-party software

  • Assistance with general computer or device troubleshooting

8.4 Platform Availability

We strive for continuous availability but do not guarantee uninterrupted access. Our platform may be unavailable due to:

  • Scheduled maintenance (we will provide notice when possible)

  • Emergency repairs or updates

  • Third-party service provider outages

  • Circumstances beyond our reasonable control

No refunds will be issued for temporary service interruptions.

9. Assumption of Risk

9.1 Business and Personal Risk

You expressly acknowledge and agree that: 

  • Starting or growing a business involves inherent risks including financial loss

  • Implementation of strategies taught may not yield positive results

  • Market conditions, competition, and external factors can affect outcomes

  • You may experience financial loss, wasted time, or other negative consequences

  • No educational product can guarantee success in business or life

9.2 Your Acceptance of Risk

You assume full responsibility and risk for: 

  • All decisions made based on our Products

  • Your implementation (or failure to implement) of strategies

  • Any outcomes, results, or consequences of your actions or inaction

  • Financial investments made in pursuit of strategies taught

  • Changes in laws, regulations, or platform policies affecting your business

9.3 Release of Liability

You agree that Grey Arrow Farm Inc., its owners, employees, contractors, and affiliates are not liable for any damages, losses, or negative outcomes resulting from your use of our Products or implementation of strategies taught therein.

10. No Refund Policy

10.1 All Sales Final

All sales are final. This includes but is not limited to:

  • Digital courses and programs

  • Downloadable templates and resources

  • Recorded workshops and masterclasses

  • Tickets to live events (virtual or in-person)

  • Membership subscriptions

  • Coaching packages

  • Bundles and special offers

10.2 No Refunds, Exchanges, or Credits

No refunds, exchanges, chargebacks, or credits will be issued under any circumstances, including but not limited to:

  • Change of mind or buyer's remorse

  • Failure to use or access the Product

  • Dissatisfaction with content or results

  • Technical difficulties on your end

  • Financial hardship or inability to pay remaining installments

  • Duplicate purchases

10.3 Non-Delivery or Access Issues

If you experience legitimate non-delivery or access issues:

  • Contact us immediately at contact@greyarrowfarm.ca

  • We will work with you to resolve access issues

  • If we cannot provide access to your purchased Product due to our error, you may be eligible for a refund

  • You must report access issues within 30 days of purchase

10.4 Legally Required Exceptions

Nothing in this Refund and Return Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws that cannot be lawfully excluded or restricted. Where mandatory laws require us to provide a refund, replacement, cancellation right, or other remedy, we will comply with those legal obligations. To request the application of any such rights, you must contact us and provide any information reasonably necessary to verify your eligibility under the applicable law.

10.5 Payment Plan Obligations

If you selected a payment plan, you remain obligated to complete all scheduled payments regardless of Product usage. Non-payment may result in:

  • Suspension or termination of access

  • Collection actions

  • Negative reporting to credit agencies (where applicable)

  • Legal action to recover amounts owed

11. Limitation of Liability

11.1 Maximum Liability

To the fullest extent permitted by law, the total liability of Grey Arrow Farm Inc. to you for any and all claims arising from or related to your use of our Products, whether in contract, tort, strict liability, or otherwise, shall not exceed the amount you actually paid to Grey Arrow Farm Inc. for the specific Product at issue.

11.2 Exclusion of Damages

In no event shall Grey Arrow Farm Inc. be liable for: 

  • Indirect, incidental, special, consequential, or punitive damages

  • Lost profits, revenue, or business opportunities

  • Loss of data or business information

  • Cost of substitute goods or services

  • Business interruption or loss of use

  • Damages arising from reliance on content or strategies taught

  • Emotional distress or reputational harm

This exclusion applies regardless of whether we were advised of the possibility of such damages.

11.3 Basis of Bargain

You acknowledge that this limitation of liability is an essential element of the agreement between you and Grey Arrow Farm Inc. and that we would not offer the Products at the current price without these limitations.

11.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or other limitations on liability. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Grey Arrow Farm Inc., its owners (including Andrea Kristin Forstbauer individually), officers, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising from or related to:

  • Your use or misuse of our Products

  • Your violation of these Terms

  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights

  • Your violation of any applicable laws or regulations

  • Any content you submit, post, or transmit through our platforms

  • Any disputes or claims you have with other users or third parties

  • Your business activities or implementation of strategies taught in our Products

  • Any representations or warranties you make that are based on our content

  • Your preparation, preservation, storage, or consumption of food using recipes, techniques, or educational information provided in our Products.

  • Your failure to follow current food safety guidelines, safe food handling practices, or applicable laws and regulations when preparing, preserving, storing, or consuming food.

This indemnification obligation survives termination of these Terms and your use of our Products.

13. Termination of Access

13.1 Grounds for Termination

We reserve the right to suspend or permanently revoke your access to any or all Products if you:

  • Violate these Terms in any material way

  • Share, distribute, or resell our proprietary content

  • Engage in abusive, threatening, or harassing behavior toward our team or community

  • Initiate chargebacks or fraudulent payment disputes

  • Use our Products for illegal or unethical purposes

  • Provide false information or misrepresent your identity

  • Attempt to circumvent security measures or technological protections

13.2 Notice and Opportunity to Cure

In most cases (except for severe violations), you will receive written notice via email and will have five (5) business days to resolve the issue or provide an explanation. Severe violations (such as intellectual property theft, fraud, or threatening behavior) may result in immediate termination without notice or opportunity to cure.

13.3 Effect of Termination

Upon termination: 

  • Your access to all Products will be immediately revoked

  • You must cease all use of our materials

  • You must delete or destroy any downloaded content

  • You remain liable for any outstanding payment obligations

  • No refunds will be issued

  • Sections of these Terms that by their nature should survive (including but not limited to Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution) shall survive termination

13.4 Your Right to Terminate

You may cease using our Products at any time, but such cessation does not:

  • Entitle you to a refund

  • Release you from payment obligations

  • Terminate your obligations under these Terms (surviving provisions remain in effect)

14. Dispute Resolution and Arbitration

14.1 Informal Resolution Requirement

Before initiating any formal dispute resolution, you agree to contact us at contact@greyarrowfarm.ca with a detailed description of your concern. We will attempt to resolve the matter informally within 30 days. This step is mandatory before proceeding to arbitration.

14.2 Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Products (including but not limited to disputes about the validity, interpretation, breach, or termination of these Terms) shall be resolved through final and binding arbitration rather than in court, except as provided below.

14.3 Arbitration Procedures

  • Arbitration shall be conducted in accordance with the applicable arbitration laws and procedures of the Province of Alberta, Canada, by a mutually agreed-upon arbitrator.

  • The arbitration shall take place in Alberta, Canada, or at another location mutually agreed upon by both parties.

  • The arbitration may be conducted in person, by telephone, or via videoconference, where appropriate and permitted, to accommodate the circumstances of the parties.

  • The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction

  • Each party shall bear its own costs and attorneys' fees unless otherwise awarded by the arbitrator

14.4 Exceptions to Arbitration

Either party may bring a claim in small claims court if the claim qualifies and remains in small claims court. Additionally, either party may seek injunctive or equitable relief in court for intellectual property infringement or misappropriation.

14.5 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive any right to participate in a class-wide arbitration or class action lawsuit against Grey Arrow Farm Inc..

If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void (but the rest of these Terms remain in effect).

14.6 Jury Trial Waiver

You and Grey Arrow Farm Inc. both waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury. You and we are instead electing to have claims and disputes resolved by arbitration.

14.7 Opt-Out Right

You have the right to opt out of this arbitration agreement by sending written notice of your decision to opt out to contact@greyarrowfarm.ca within 30 days of your first purchase. Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement. Opting out of arbitration does not affect any other terms.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms of Use, and any disputes, claims, or matters arising from or relating to these Terms, your use of our Website, or your purchase or use of our Products and Services, shall be governed by and construed in accordance with the laws of the Province of Alberta and the applicable laws of Canada, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.

15.2 Exclusive Jurisdiction

To the extent that any dispute is not subject to arbitration, you agree that any legal action or proceeding arising from or relating to these Terms of Use shall be brought exclusively in the courts located in the Province of Alberta, Canada. You consent to the jurisdiction of such courts and waive any objection to the applicable venue, to the extent permitted by law.

15.3 International Users

If you access our Products or Services from outside Canada, you do so voluntarily and are responsible for ensuring compliance with the laws and regulations applicable to your location. You acknowledge that your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers, platforms, or business partners operate, as further described in our Privacy Policy. You understand that the privacy and legal protections in other jurisdictions may differ from those in your country of residence; however, we will handle your personal information in accordance with our Privacy Policy and applicable privacy laws.

16. Affiliate and Third-Party Disclaimers

16.1 Affiliate Relationships

We may promote, reference, or recommend third-party products, services, tools, or platforms. In some cases, we may receive affiliate commissions or other compensation for these recommendations. Such relationships do not influence our educational content, and we only recommend products and services we believe may provide value.

16.2 No Endorsement or Guarantee

Mention of any third-party product, service, company, or individual does not constitute:

  • An official endorsement beyond our stated opinion

  • A guarantee of results from using that product or service

  • A warranty of quality, fitness for purpose, or merchantability

  • An assumption of liability for third-party actions or products

16.3 Third-Party Links

Our Products may contain links to third-party websites or resources. We are not responsible for:

  • The content, accuracy, or legality of third-party sites

  • Third-party privacy practices or terms of service

  • Products or services sold by third parties

  • Your interactions with third parties

You access third-party sites at your own risk.

16.4 Tools and Platform Changes

Third-party tools, platforms, or services recommended in our Products may:

  • Change their features, pricing, or availability

  • Modify their terms of service

  • Discontinue operations

  • No longer be suitable for the strategies taught

We are not responsible for such changes and make no guarantees about the continued availability or suitability of any third-party resource.

17. Force Majeure

Grey Arrow Farm Inc. shall not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to:

  • Acts of God (earthquakes, floods, fires, storms, pandemics)

  • War, terrorism, civil unrest, or government actions

  • Labor disputes or strikes

  • Internet service provider failures or cyberattacks

  • Failures of third-party hosting, payment, or service providers

  • Utility failures or telecommunications outages

  • Changes in laws or regulations that prohibit our operations

In the event of force majeure lasting more than 90 days, either party may terminate affected obligations without liability.

18. Modifications to Terms

18.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be communicated via:

  • Email to your registered email address

  • Notice posted on our website

  • In-product notification (where applicable)

18.2 Effective Date of Changes

Changes become effective: 

  • Immediately upon posting for new customers

  • 30 days after notification for existing customers (unless sooner acceptance is required by law)

18.3 Continued Use Constitutes Acceptance

Your continued use of our Products after any modification to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of our Products (without entitlement to a refund).

18.4 Version Control

We will maintain version history showing the effective dates of Terms modifications. You may request previous versions by contacting us.

19. Privacy and Data Protection

19.1 Privacy Policy

Your use of our services is also governed by our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

19.2 Data Collection and Use

By using our Products, Services, and Website, you acknowledge and consent to:

  • Collection, use, and processing of personal information as described in our Privacy Policy

  • Use of cookies, analytics tools, tracking technologies, and similar technologies to improve our Website, understand user interactions, and provide relevant information and marketing communications

  • Receiving marketing communications, newsletters, and promotional materials, subject to your right to unsubscribe or withdraw consent at any time

  • The transfer, storage, and processing of your information in Canada and other jurisdictions where our service providers, technology platforms, payment processors, or business partners operate, as described in our Privacy Policy

19.3 EU/UK Users - GDPR Compliance

If you are located in the European Union or United Kingdom:

  • You have additional rights under GDPR/UK GDPR

  • See our Privacy Policy for details on your rights and our data protection practices

  • You may exercise your rights by contacting contact@greyarrowfarm.ca

  • We rely on consent and/or legitimate interests as our legal basis for processing

19.4 Data Security

While we implement reasonable security measures, we cannot guarantee absolute security. You acknowledge the inherent risks of internet transmission and electronic storage.

20. User-Generated Content and Community Guidelines

20.1 Submission of Content

Some of our Products may include community features such as forums, comments, chat groups, or social media communities where you can submit content. By submitting any content, you:

  • Grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and display your submission for operational and marketing purposes

  • Represent that you own or have rights to the content submitted

  • Waive any moral rights in the content

  • Agree not to submit content that is illegal, harmful, defamatory, or infringes on third-party rights

20.2 Community Guidelines

You agree not to: 

  • Harass, bully, or threaten other community members

  • Share false, misleading, or deceptive information

  • Spam or engage in excessive self-promotion

  • Share others' private information without consent

  • Promote illegal activities or prohibited products/services

  • Impersonate others or misrepresent your affiliation

20.3 Moderation Rights

We reserve the right to: 

  • Monitor, edit, or remove any user-generated content

  • Suspend or ban users who violate community guidelines

  • Take no action regarding user content, as we are not obligated to moderate

20.4 No Liability for User Content

We are not responsible for user-generated content and disclaim all liability for any harm arising from such content. Users are solely responsible for their own submissions.

21. Entire Agreement and Severability

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any Product-specific terms, constitute the entire agreement between you and Grey Arrow Farm Inc. regarding your use of our Products and supersede all prior or contemporaneous communications, proposals, or agreements.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

21.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Grey Arrow Farm Inc..

21.4 Headings

Section and subsection headings are for convenience only and shall not affect the interpretation of these Terms.

22. Assignment

22.1 Our Right to Assign

We may assign, transfer, or delegate our rights and obligations under these Terms to any third party without your consent, including in connection with a merger, acquisition, sale of assets, or by operation of law.

22.2 Your Restrictions

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void.

23. Electronic Communications and Signatures

23.1 Consent to Electronic Communications

You consent to receive communications from us electronically, including via email, SMS, or through our platform. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

23.2 Electronic Signatures

By checking a box, clicking a button, or completing a purchase on our platform, you are providing a legally binding electronic signature that has the same force and effect as a handwritten signature.

24. Specific Compliance Statements

24.1 Advertising, Testimonials, and Endorsements Compliance

We are committed to maintaining honest, transparent, and non-misleading advertising practices and comply with applicable advertising laws and guidelines, including:

Requirements for truthful representation of our Products, Services, educational materials, and customer experiences

Applicable guidelines regarding the use of testimonials, endorsements, reviews, and success stories

Requirements for clear and conspicuous disclosures regarding testimonials, partnerships, affiliate relationships, sponsored content, or other material connections

24.2 Email Marketing Compliance

Our email marketing practices comply with applicable anti-spam and electronic communication laws, including Canada’s Anti-Spam Legislation (CASL) and other applicable regulations:

We provide clear identification of the sender in all email communications

Subject lines accurately reflect the content of our emails

We provide appropriate contact information in our communications

We honor unsubscribe and withdrawal of consent requests in accordance with applicable laws

We do not use deceptive headers, sender information, or routing information

24.3 SMS and Telephone Marketing Compliance

Where we use SMS or telephone communications, our marketing practices comply with applicable communication and privacy laws, including Canada’s Anti-Spam Legislation (CASL) and other applicable regulations:

We obtain appropriate consent before sending promotional text messages or marketing communications where required by law

We provide clear opt-out instructions and mechanisms

We respect applicable do-not-contact and do-not-message requests

We honour withdrawal of consent and opt-out requests in accordance with applicable legal requirements

24.4 Payment Card Industry (PCI) Compliance

We do not directly collect, process, or store full payment card information. Payments for Products and Services purchased through our Website are processed securely through trusted third-party payment processors that maintain their own security measures and PCI DSS compliance obligations. We rely on these payment processors to securely handle payment information in accordance with applicable industry standards and regulations. We do not have access to or retain your complete payment card details.

24.5 Payment Processor Terms Compliance

By making a payment through a third-party payment processor, including but not limited to Stripe, PayPal, or other payment service providers we may use from time to time, you agree to be bound by the applicable terms, conditions, and privacy policies of those providers.

We use reputable third-party payment processors to securely process transactions, and we require such providers to handle payment information in accordance with applicable privacy and security requirements. We are not responsible for the independent policies, practices, or actions of third-party payment processors, and any concerns regarding payment processing should also be directed to the applicable provider.

25. International Users

25.1 Eligibility by Location

Our Products are intended for users in jurisdictions where such Products are legal. You are responsible for ensuring your use complies with local laws.

25.2 Export Controls

You agree not to export, re-export, or transfer our Products or any technical data derived from them in violation of U.S. export control laws or regulations.

25.3 Currency and Language

Unless otherwise specified, all prices are in U.S. Dollars and all content is provided in English. We do not guarantee accurate translation into other languages.

If you have any questions about these Terms & Conditions, please contact us at:

Email: contact@greyarrowfarm.ca

Grey Arrow Farm Inc.

Acknowledgment and Acceptance

BY COMPLETING YOUR PURCHASE, CHECKING THE ACCEPTANCE BOX, OR USING OUR PRODUCTS, YOU ACKNOWLEDGE THAT:

1. You have read these Terms & Conditions in their entirety

2. You understand these Terms and agree to be bound by them

3. You have had the opportunity to seek independent legal advice if desired

4. You are entering into a legally binding agreement

5. You waive any claim that these Terms are invalid, unenforceable, or not legally binding

6. You understand the no-refund policy and assume all risks associated with your purchase

Last Updated: 2026

These Terms & Conditions are subject to change. It is your responsibility to review them periodically. Continued use after changes constitutes acceptance of modified Terms.